If you’re a business owner, you know that online reviews are important. They can make or break your business. That’s why it’s important to ensure that all of your reviews are real. Unfortunately, there are some businesses out there who try to game the system by posting fake reviews about their competitors. This is unfair and can be damaging to your business. In this blog post, we will teach you how to remove fake Google reviews from your page.
1) Check Your Google My Business Account for Reviews
The first step to remove fake Google reviews is to look for reviews in your Google account. You may skip this step if you already know how to do so.
To discover and respond to your company’s Google Reviews, do the following:
- Verify your company using these Google My Business instructions.
- To access your verified Google My Business account, go to business.google.com and sign in with your Google My Business account information.
- To see and respond to all of your Google Reviews, click the “Reviews” button.
It’s critical to keep track of these things regularly, even after you’ve set up everything, to be able to look at your evaluations.
2) Evaluate Your Google Reviews — Detect and Eliminate Fake Reviews
Some signs of obviously fake reviews include:
- Strange or vague language
- Tons of spelling errors
- People who your organization doesn’t employ may show up
It’s difficult to determine whether a review is genuine or fake. For example, the phoney reviewer might go into considerable detail about why the firm is so awful. It may initially seem more convincing.
3) Respond to Reviews Quickly and Politely
You can’t delete negative comments, but you may respond to them. It’s critical to reply promptly to reviews, not just when responding to bad ones.
A customer review will help potential new customers determine whether they would want to do business with your company. It’s crucial to respond promptly to any negative review of your firm since it demonstrates to previous clients that you care about their feedback and issues — and future consumers may get a sneak peek into the sort of client experience they could expect if they choose your firm.
You are thinking before acting is crucial to managing your company’s online reputation effectively. Even otherwise, successful firms can make mistakes by reacting to client comments without first formulating a considered plan.
4) Flag the Fake Ones
While you can’t remove them yourself, you can flag the reviews that you suspect are fake. You can do this through:
- Google My Business
- Google Maps
- Google Search
It may take Google several days to respond to your flagged reviews, so if it’s extremely harmful or inappropriate you may want to escalate it in the next step.
5) Report the Review to Google Small Business Support
If you can’t wait for the team to respond to a flagged review, you can escalate it by contacting Google Small Business Support. Be sure to include a screenshot of the review for best results.
Google reviews are important for online reputation. If you find that you have fake reviews on your Google My Business page, don’t panic. Follow the steps mentioned above to deal with them effectively. With a little bit of effort, you can make sure that your page only showcases real, positive reviews from your satisfied customers.
Negative reviews don’t stick out as much if you have a lot of positive ones. If your business needs more positive reviews, contact Review Rabbit today to see how we can help!